Get it right, and a guest doesn’t even notice how smooth the service is. Get it wrong, and it’s a jarring intrusion to an otherwise exceptional experience.

So, after a carefully curated stay, what’s the final note for a guest before they leave? Paying the bill. And, just like everything that came before it, it’s a step that will ultimately make or break the guest experience.

Getting every moment right

There are a whole variety of different ways that payments can let down the overall experience. Guests want to split their payment, charge a restaurant meal back to their room, or leave a gratuity. Whatever that payment journey looks like, it must be processed, fast.  

Your front-of-house staff are the ones charged with making it all happen. But if they’re spending time managing payments—or worse, having to work around poor payments tech—the cost is going to show up somewhere else in the guest experience. Even small pain-points, like having hotel restaurant staff closing out payments at a workstation rather than at the table can create hours of work each week for front-of-house staff, keeping guests waiting and increasing the delays that add up.

So, what does the solution look like? For our hotel restaurant, it means equipping from-of-house staff with a card machine that isn’t running a piece of software from when dinosaurs roamed the earth, but a modern, all-in-one payment interface. From there, they can let guests split bills, add gratuities, and then complete their payment and close off the cheque from the table.

Wherever that payment terminal is, it’s then fully integrated across your entire suite of business software, from order management in your kitchen to bookings and reservations. All that is happening for one reason: to ensure there's no pain for your customers when they're ready to pay.

The DNA Payments difference

At DNA Payments, we've built the software layer that hotels and hospitality companies need to take the pain out of guest payments. Running on industry-leading terminals and fully integrated with platforms like Oracle for Hospitality, our tech is already powering seamless guest experiences. Whether it's Pay at Reception, Pay at Counter, or Pay at Table, we let you meet your guests where they want to pay. Not to mention giving your staff the technology they need to make serving guests as simple as possible.

Payments are no different from any other aspect of a hotel's service. That's why we've built our software to handle the heavy lifting, giving hotels of all sizes the time back to focus on what matters: giving guests an unmatched experience.

'Payments: The key to a better guest experience' was originally published in the Institute of Hospitality, Issue #10

If you'd like to discuss your Hotel or Restaurant payments to see how we can take you to the next level, get in touch here