Help centre
Installation guides
You can find our product guides via the link below; select the Card Machine suited to your business needs, get in touch using our contact email on the guide, and we'll be happy to help you set up
How do I track my delivery?
To get your tracking details for your Card Machine delivery, please get in touch with our Support Team using the link below, or contact your Account Manager, and we can provide these details for you
What is the delivery time?
Delivery times vary depending on the delivery location. We are aiming to deliver it as fast as possible, and you'll be able to track your parcel throughout its journey once tracking details provided
Merchant portal guide
You can access our Merchant Portal Guide on our website here to get insights into and manage your payments
How do I get access to the Merchant Portal?
Once your Acquiring Agreement Application is approved and signed, you'll receive an email with your Merchant Portal Access details. To get access, follow the 'Merchant Portal Access' section on our guide via the link below.
When do I get the funds settled?
Settlement time depends on the Settlement Period in your contract with us. T+1 means you'll receive the funds in your bank account the next UK working day, T+2 is the second UK working day, and T+3 is the third working day.