About this Policy
This website is operated by DNA Payments Group. For further information on who we are, please visit the “who we are” page on our website.
This Cookie Policy relates to your use of our website and tells you what to expect when our website collects personal information. It applies to the information we collect about our visitors and those who log in to our website.
Throughout our website, we may link to other websites owned and operated by DNA Payments Group companies to make additional products and services available to you.
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.
What are Cookies?
A 'Cookie' is a small text file that is delivered by our website server onto your computer whilst you visit our website, which can subsequently be used by the website to identify particular devices and thereby remember your website preferences and login details. Most cookies will not collect information that identifies you and instead will collect more general information, such as how you arrived at and used our website or your general geographical location.
Types of Cookies
Session cookies are temporary and expire once you close your browser (or once your session ends).
The persistent cookies category encompasses all cookies that remain on your hard drive until you erase them or your browser does, depending on the cookie's expiration date. All persistent cookies have an expiration date written into their code, but their duration can vary. According to the ePrivacy Directive (Directive 2002/58/EC), they should not last longer than 12 months, but in practice, they could remain on your device much longer if you do not take action, therefore, you may wish to consider deleting your Cookies regularly.
First-party cookies are put on your device directly by the website you are visiting.
Third-party cookies are placed on your device, not by the website you are visiting, but by a third party like an advertiser or an analytic system.
Why are Cookies needed?
Cookies make websites work better and are sometimes an essential part of websites. For example, they remember the items you have placed in your online shopping cart so that the items appear at the checkout when you make your purchase. Another example would be when you log in to your account to access a service. On such occasions, a cookie is generated that confirms you are logged in and when you log off, the cookie is deleted, and your session has ended. This means that if someone goes back to a webpage on your computer, you will still be logged out.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, or www.allaboutcookies.org
What Cookies do we use?
We collect your data automatically via Cookies when you visit our website, in line with the Cookie settings in your browser, and through the Cookies that you activated when you selected various options on our Cookie Banner i.e. your customised Cookie settings.
We use cookies to track your activity to help ensure you get the best possible experience when visiting our website for example, if you are using a shared computer, that you stay logged out when you leave our website.
We do not make any attempt to discover the identities of anyone who visits our website, and we will not associate any of the data gathered from our website with any personally identifiable information from any source. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Strictly necessary cookies
Strictly necessary cookies (otherwise known as “Essential cookies”) enable core functionality such as page navigation and access to secure areas. These cookies do not gather information about you that could be used for marketing purposes and they do not remember when you have been on the internet. You may disable these cookies by changing your browser settings, but this may affect how our website functions during your interactions with us (see relevant section below).
Non-essential Cookies
We collect data from you for the purposes shown below when you visit our website, but we can only do so if you have granted us permission to do so using our cookie preferences.
Analytical Cookies
We use Google Analytics cookies to help us improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone.
| Cookie Name Essential Cookies | Cookie Duration | Purpose |
| october_session | 1 hour from the start of browsing session | This is an essential cookie that tracks visitor navigation. This is vital for user experience and allows our website to remember visitors as they move between web pages. This cookie enables our visitors to browse our website with ease without having to reauthenticate each new area they visit. This cookie does not gather any personal information or data. |
| Cookiebar | 2 days from set | This cookie is used to remember a visitor’s acknowledgement of cookies on the website. This informs visitors that cookies are in use and provides clear instruction on how to adjust cookie preferences. |
| Cookie Name Analytics Cookies | Cookie Duration | Purpose |
| _ga | 2 years from set | These are Google Analytics cookies that are used to identify and distinguish unique users. Users are distinguished by assigning a randomly generated number as a client identifier. These cookies collect information about how visitors use our website, which allows us to estimate our audience size and usage pattern. These insights allow us to make improvements to our website to ensure our visitors have the best experience. These cookies collect data in an anonymised form. For an overview of Google’s Privacy Policy – click here. |
| _utma | 2 years from set | This is a Google Analytics cookie that keeps track of the number of times you visit our site. This cookie tells us the date and time of your first visit and most recent visit. |
| _utmb | 30 minutes from set | This is a Google Analytics cookie that keeps track of the number of times you visit our site. This cookie tells us the date and time of your first visit and most recent visit. |
| _utmc | End of browser session | This is a Google Analytics cookie that keeps track of the number of times you visit our site. This cookie tells us the date and time of your first visit and most recent visit. |
| _utmz | 6 months | This is a Google Analytics cookie that shows us how you reached our website, e.g., from another website or search engine. |
| _utmt | 10 minutes | This is a Google Analytics cookie that is used to throttle the request rate (the number of requests a server responds to in a specified period of time). |
| _utmv | 2 years from set | This is a Google Analytics cookie that is used to store visitor-level custom variable data. |
| _gid | 24 hours from set | This is a Google Analytics cookie that is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. This cookie collects information in an anonymous form. |
| _gat | 1 minute | This is a Google Analytics cookie. This cookie does not store any user information. It is used to limit the number of requests the user’s request rate and then to limit the collection of data at times of high traffic. |
| _zlcmid | 1 year | This is a Zendesk cookie that provides live chat functionality for customer experience and sales purposes. |
I do not consent to the use of Cookies – What can I do?
You can turn off cookies by changing your preferences on our Cookie Banner or, for a particular website or several sites, by adjusting your browser settings to prevent it from accepting cookies. However, it is important to note that turning off cookies is likely to limit the functionality of our website, and your experience using our website may be impaired.
Enabling and Disabling Browser Settings
Amending your browser settings is simple, and each browser has its own method. The links below offer step-by-step instructions on how to enable and disable cookies for the most popular browsers.
Microsoft Internet Explorer 6.0, 7.0, 8.0
What if I want to make a complaint?
We hope you will never have a reason for doing so, but if you wish to complain about our use of cookies and similar technologies, please email our Data Protection Officer at:
You also have the right to lodge a complaint with the UK Regulator, the Information Commissioner's Office (“ICO”). Further information about your data subject rights and how to complain to the ICO, can be found at: https://ico.org.uk/concerns.
Changes to our Cookie Policy
This ‘Cookie Policy’ was last updated on 26 April 2022.