Help centre
How do I integrate the device with an EPOS NOW till system?
To integrate your Card Machine with your EPOS NOW system, you'll need to provide EPOS NOW with the user credentials of the Card Machine and the department ID (both of which you can obtain from our Support Team). Once you have provided EPOS with these details, they'll be able to guide you through the rest of the integration.
How do I connect my device to ethernet, or why is my device failing to connect?
The PAX S300 IP doesn't use Wi-Fi or GPRS and can only use ethernet. During the set-up of the Card Machine, it'll present the network configuration screen, and you'll need to select ethernet and then DHCP. If this fails to set up, try a different Ethernet cable. If neither ethernet cable works, it could be an issue with your broadband provider, so you'll need to contact your broadband to ensure the firewall is not blocking the endpoint URLs.
How do I stop receipts from being printed?
Our PAX S300 IP doesn't have a printer, but you may consider ordering another Card Machine from us if you want to get this feature. Please use the link below to view our range of Card Machines.
My device is not powering up; what do I do?
Check for any visible damage to the power cable or the port. If you've got a spare power cable, please try this to see whether it works. If it does work, this indicates it's a faulty power cable, so our Support Team can organise for a replacement cable to be sent out to an appropriate address. Suppose an alternate power cable doesn't work. In that case, that'll mean it's a hardware issue with the card machine, so you'd need to contact our Support Team, who'll assist you in organising a replacement Card Machine, and you'd be provided with the tracking details once available.
My transactions are declining; why is this?
Your transactions can decline for various reasons, including a lack of funds, attempted use of lost/stolen/expired cards, a need to "fall forward" from contactless to Chip & PIN transactions or a technical error. If you find that all attempted transactions are failing, please get in touch with our Support Team for further assistance.