We're experiencing an increased volume of calls; thanks for your patience.
We're aware of the ongoing GPRS outage and are working hard to resolve this issue. To help fix this issue efficiently, start by rebooting the device by pressing and holding the power button on the side of the device; this will present an option to reboot the device, so please select this option. If the issue is not resolved, please try this every 15/20mins.
We apologise for the inconvenience this may be causing.