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11 December, 2023
Our festive opening hours during Christmas and New Year!
We wish all our partners, customers, colleagues, and friends a merry and successful Christmas season and a Happy New Year! Remember, we're here for you if you need us during the holidays!

Until 24th December 2023, it's business as usual for our Customer Services, and we'll be working our standard hours: Monday - Saturday 8:00am - 8:00pm.  


On the 24th December 2023 and onward, we'll be open on the following days and times: 


24th December - 9:00am - 5:00pm 

25th December - Closed  

26th December - Closed  

27th-30th December - 8:00am – 7.00pm  

31st December - 9:00am – 5.00pm 

1st January - Closed  

2nd January - Back to business as usual 8:00am - 8:00pm 


With the below hours in mind, your last chance to receive next-day terminal delivery, provided it's ordered before the cut-off point (2pm), will be Thursday, 21st December 2023. 

Site – UK: 

18th-22nd December 2023 – 7:00am – 5:00pm  

23rd-26th December 2023 – Closed 

27th–29th December 2023 – 7:00am – 5:00pm 

30th December-2nd January – Closed 

Site – ROI: 

18th-22nd December 2023 – 09:00am – 5:00pm 

23rd-26th December 2023 - Closed 

27th –29th December 2023 – 09:00am – 5:00pm 

30th December-2nd January – Closed 

Courier last pickup UK & ROI:  

18th-21st December 2023 – 4:30pm 

22nd December 2023 – 4:00pm 

23rd-26th  December - Closed 

27th-28th December – 4:30pm   

Live status page:  

Our platform and data centres are manned 24/7 and 365 days a year, so we're poised to give you updates via our status page. 

Below is a link to our live status page, which will give you real-time updates on our platform and allow you to gauge any action you may wish to take. 

Status page

Incident Related Escalations: 

Account managers:

Please contact your Key Account Manager 

Team Managers: 

Jordan Osborne 

Paul Holt 

You can also reach us online here

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