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My contract
My contract
How do I request a copy of my contract?
To request a copy of your contract, please get in touch with our Support Team using the link below
How do I cancel my contract?
To request the cancellation of your contract, please get in touch with our Support Team, who'll be able to guide you through the cancellation process
What's the fixed length of my contract?
If you've any questions regarding your contract duration, please get in touch with our Support Team, or contact your account manager
What happens when my contract expires?
Your contract will continue a monthly rolling basis. Your account manager will contact you to discuss your options prior to your contract end date
My business is closing; what do I do?
If you're closing or moving your business, please contact our Support Team or your account manager to let us know.
I want to update my banking details; how do I do this?
If you'd like to update your bank details, please contact our Support Team or your account manager to ensure we update your new information correctly. We may ask you to provide a bank statement showing the new account number and sort code details.
How do I let you know about a change in Legal Entity?
If you'd like to change your Legal Entity, please contact our Support Team, or contact your account manager advising us of your required changes
How do I change my receipt details?
If you'd like to change your receipt details, please get in touch with our Support Team, or contact your account manager advising the changes you need
How do I let you know about a changed trading name or trading address?
If you need to update your trading name and address, please contact our Support Team or your account manager to advise us of the required changes
How do I change my contact details?
To make changes to your contact details, we'd require this in writing, so please get in touch with our Support Team to arrange this
How do I change my Settlement Period?
If you need to change your Settlement Period, please get in touch with our Support Team, or contact your account manager